Guarantee terms & conditions

1. Paid-on-Performance Guarantee

• Applies to RexMont's monthly management fee only. Tenant-placement fees, renewal fees, and third-party costs the owner authorized (vendor invoices, filing fees, utilities) are earned independently and remain payable.
• Does not apply for periods in which the owner prevents leasing — for example by declining to list at or below RexMont's written recommended rent, declining rent-ready repairs identified in the punch list, or restricting showing access.
• No vacancy fees means RexMont charges no fee merely because the unit is vacant; it does not mean vacancy-period services (marketing, showings, inspections) create no third-party costs.

2. 30-Day Leasing Guarantee

• The 30-day clock starts when the property is Rent-Ready (defined below), professionally photographed, listed publicly at or below RexMont's written recommended rent, and the owner has approved the written screening criteria.
• Met when a lease is signed within 30 calendar days of the clock starting. If not met, the tenant-placement fee for that lease-up is reduced by 50%.
• The clock pauses for owner-caused delays: declining an applicant who meets the approved written criteria, changing the price above the recommendation, restricting showings, or taking the property off market.
• Applies to unfurnished long-term (12-month) residential leases within RexMont's published service area. Furnished, mid-term (under 12 months), and short-term arrangements are quoted with their own terms.
• Hard costs are always recovered: RexMont advances real out-of-pocket costs on every lease-up — professional photography, showing-agent coverage, and paid listing placements. If this guarantee triggers, the 50% reduction applies to RexMont's service portion of the placement fee; the reduced fee is never less than those documented out-of-pocket costs.
• Withdrawn listings are not covered: if the owner takes the property off the rental market, or terminates before a lease is signed, after marketing has begun, the owner reimburses RexMont's documented out-of-pocket marketing costs, and this guarantee does not apply.

3. 12-Month Tenant Guarantee

• Applies when a tenant sourced and screened by RexMont under its standard written criteria breaks the lease, or is evicted for nonpayment, within the first 12 months of the tenancy.
• The remedy is a waived tenant-placement fee on the replacement lease for the same property. It does not cover lost rent, turnover repairs, utilities, or legal costs.
• Void if the owner selected an applicant against RexMont's written recommendation, waived any screening criterion, or supplied the tenant.
• Requires Continuous Management (defined below) from placement through the qualifying event.
• Excludes lease terminations required or protected by law (including early termination rights of domestic-violence survivors under RCW 59.18.575 and servicemember relocations under the SCRA), terminations caused by owner action (sale, owner move-in, uninhabitability from owner-declined maintenance), tenant death, and early terminations the owner agrees to voluntarily.
• One waived re-placement per tenancy.

4. Eviction Fee Guarantee

• Applies to nonpayment-of-rent evictions of a RexMont-placed, RexMont-screened tenant commenced within the first 12 months of the tenancy, on a property under Continuous Management.
• The remedy is a waiver of RexMont's own eviction-coordination fees. Attorney fees, court costs, sheriff and service fees, judgments, mediation costs, lost rent, and property damage are not covered (many are recoverable from the tenant in the judgment).
• Requires the owner to follow the statutory process through RexMont and its designated counsel: no separate agreements with the tenant, no self-help measures, and timely authorization of required notices and filings.

5. Pet Damage Guarantee

• Applies only to pets screened and approved in writing by RexMont for the specific tenancy. Unauthorized pets are excluded (and are a lease violation we enforce).
• Assistance animals (service animals and emotional-support animals) are not pets under fair-housing law, are not subject to discretionary approval, and are therefore outside this guarantee.
• Covers documented pet damage exceeding the tenant's security deposit and any pet-specific deposits or fees available, up to $1,000 total per tenancy. Ordinary wear and tear is not damage.
• Requires Continuous Management through move-out, RexMont's move-in and move-out condition reports as the documentation of record, and a claim submitted within 30 days of the move-out inspection.

6. Fair Exit Guarantee

• Initial term: nine months from the management agreement's effective date — the period needed to place, onboard, and stabilize the first tenancy, during which RexMont's up-front investment in the property is recovered.
• After the initial term the agreement runs month-to-month: either party may terminate with 30 days' written notice, with no termination penalty — ever. The agreement never auto-renews into another fixed term.
• Early exit during the initial term, at no penalty, in three cases: (a) the owner signs a listing agreement to sell the property through RexMont's brokerage — the remaining term is waived at signing; (b) RexMont materially breaches the agreement and does not cure within 15 days of written notice; (c) the property is destroyed, condemned, or otherwise permanently removed from rentable condition.
• Outside those cases, the agreement continues through the initial term and fees accrue per its terms.
• Fees already earned through the termination date — including management fees on rent collected and placement fees for tenants already placed — remain payable and are not refunded.
• All guarantees are benefits of an active management relationship: they end on the agreement's termination date and do not apply to events occurring after it.
• On termination RexMont delivers the tenant file, lease, accounting ledger, deposit accounting, and keys per the agreement's transition terms and Washington law.

Program-wide terms

• Eligibility. Guarantees 1, 3, 4, 5, and 6 apply to full-service management accounts (Essential, Professional, or Platinum Concierge) for long-term residential rentals inside RexMont's published service area. Placement-only clients receive Guarantees 2 and 3 (with the replacement placed at the then-current placement fee schedule's guarantee terms) and not the management-dependent guarantees.
• Owner obligations. Each guarantee assumes the owner maintains a current landlord insurance policy, funds legally required and punch-list repairs, maintains the property in habitable condition under RCW 59.18.060, and complies with the management agreement and applicable law.
• Exclusive remedy and cap. The remedies stated here are the sole and exclusive remedies under the guarantee program. RexMont's total aggregate liability under all guarantees for a property is capped at the total management and placement fees the owner actually paid for that property in the 12 months preceding the claim.
• Not insurance. The guarantee program is a service-fee remedy program, not an insurance product, and is not a substitute for landlord, liability, or rent-default insurance.
• Force majeure. Guarantee periods pause during events outside RexMont's reasonable control (natural disaster, government moratoria, utility failure, civil emergency).
• Changes. RexMont may update the guarantee program prospectively; the version incorporated into your signed management agreement is the one that governs your account. This page is version 1.0, effective September 2, 2026.
• Governing law. Washington law governs; venue for disputes is King County, Washington.

Definitions

Rent-Ready

Professionally cleaned; all habitability items under RCW 59.18.060 functional; smoke/CO detectors and locks compliant; repairs identified on RexMont's pre-listing punch list completed; utilities on for showings.

Continuous Management

The property has remained under a RexMont full-service management agreement, without interruption, from the tenant's placement through the event giving rise to the claim.

Qualified Applicant

An applicant who meets the written screening criteria approved by the owner before listing, evaluated in the order received where required by law (including Seattle's first-in-time rule).